// contact

Get in Touch

Have a question about TradingAI Desk? We're here to help. Choose the right channel below for the fastest response.

💬
General Inquiry
General Questions

Questions about features, pricing, or how the software works.

hello@tradingaidesk.com
🛠️
Support
Technical Support

Setup issues, software errors, or connectivity problems with your broker.

support@tradingaidesk.com
💳
Billing
Billing & Subscriptions

Subscription changes, cancellations, or payment issues.

billing@tradingaidesk.com
⚖️
Legal
Legal & Privacy

Privacy requests, data deletion, or legal inquiries.

legal@tradingaidesk.com
Response time: We typically respond within 1–2 business days. For urgent technical issues during market hours, include "URGENT" in your subject line.
Common questions before contacting us
How do I cancel my subscription?

Log in to your Lemon Squeezy account at app.lemonsqueezy.com, go to Subscriptions, and click Cancel. Your access continues until the end of the current billing period.

The software isn't connecting to my Alpaca account. What do I do?

Check that your API key and secret are entered correctly in the settings. Make sure you're using the correct environment (paper vs. live). If the issue persists, contact support@tradingaidesk.com with your error message.

Can I use TradingAI Desk on multiple computers?

Each license is tied to one device. If you need to switch devices, contact support and we'll transfer your license.

I'm in my free trial. When will I be charged?

You will not be charged until day 15. If you cancel before day 14 ends, you will never be billed.